What We Do
Science with a Purpose
Talent & Strategy
We capture individual expertise to produce:
Descriptions of expert performance
Cognitive Competency Models
Mastery models of cognitive skill development
Decision-centered representations of skilled performance
Knowledge management products
We design and develop interactive workshops, experiential learning exercises, instructional strategies, and other learning supports to help organizations develop actionable strategy, individual contributors, and high-performing teams.
Our offerings include:
Strategic thinking, emotional intelligence, influencing skills, coaching competencies, and critical thinking
Facilitator Development (Train-the-Trainer)
Learner-centric, interactive instructional methods to motivate, engage, and facilitate learning, as well as advanced workshops in program planning
LEGO® Serious Play®
Decision-Making and Problem-Solving Training
Decision forcing cases, decision games, wargames, and other simulations to improve intuitive decision making, critical thinking and team development
We create instruments to objectively and quantitatively measure domain knowledge, on-the-job performance, and cognitive skills like decision making and adaptability. We are fluent in the use of assessment tools to diagnose individual development needs and recommend tailored training or remediating instruction.
We specialize in:
- Observation rubrics to assess individual stages of development
- Metrics embedded in simulation
- Situational judgment tests
- Measurement of performance during training exercises
- Training effectiveness evaluation
We create live and virtual training scenarios, coordinate and run live training exercises, and facilitate after-action reviews with Soldiers and Marines. Our military subject-matter experts also serve as tactical advisors to project teams who are building solutions for military users.
Mastery Models are customized descriptions of the developmental progression toward expertise, or mastery, for a particular job in a cognitively complex domain. The Mastery Modeling approach is grounded in the five stages of cognitive skill acquisition first described by Dreyfus and Dreyfus (1986). Through semi-structured interviewing processes, CPG extracts first-hand knowledge of the role from individuals who have performed it, and/or mentored the development of others. Taken together, the contents of the Mastery Model comprise a roadmap to achieving mastery in a domain or job position. These models codify the qualities and desired performance that must be considered when developing training interventions, creating assessment tools, or selecting individuals for a role.
Cognitive Task Analysis
Cognitive Task Analysis is a family of techniques with which to capture, delineate, and represent the cognitive demands associated with a task or job. A CTA typically involves a series of semi-structured interviews with domain experts, followed by analysis and representation of findings to answer the research questions, and guide product development. We often apply CTA techniques to elicit and document the decision requirements of a job, as well as the strategies domain experts employ to make decisions fluidly and effectively. We then use that understanding to create training that will accelerate the development of domain expertise in less experienced individuals, or assessment tools that reveal an individual’s level of proficiency at the job. Our team members are well-versed in several CTA techniques, including Task Diagram, Knowledge Audit, Critical Decision Method, and Simulation Interviews.
Cognitive Competency Modeling is a technique developed by CPG for modeling the nature of expert performance within an organization that focuses on areas of cognitive performance contributing to success. Cognitive Competency Models include an aggregation of knowledge, skill, and cognitive abilities (KSAs), with behaviors used to illustrate the observable actions on the job. We specialize in using a blended modeling approach that focuses on the benefits of different methodologies. Our blended approach combines the strengths of traditional competency modeling and cognitive task analysis to comprehensively understand the behavioral and cognitive elements of complex jobs. This technique ensures that we can establish and document the job relevance of interventions in a manner that is both ethically and scientifically sound. We use this approach to create a variety of interventions, such as cognitively-based training scenarios, performance appraisals, position descriptions, and assessment tools.
Concept mapping comprises a knowledge elicitation methodology as well as a technique for organizing and visually representing expert knowledge. Concept maps facilitate the visualization of domain concepts inclusive of the linkages and relationships among them. Concept mapping is often used as a knowledge management tool to capture and record the knowledge of, for example, experts in various fields. At CPG, we employ concept mapping as a technique in our CTA toolkit. It supports collaborative knowledge elicitation with the domain experts we interview and further facilitates assessment efforts by enabling comparisons of domain knowledge across individuals. As a tool for representation, concept maps prove effective in organizing and navigating large, rich data sets for complex, qualitative, and naturalistic investigations.
At times our work demands a more quantitative approach to data collection and analysis. In those instances where our clients require an empirical, data-driven answer to a perplexing problem that lends itself to measurement, we apply standard analytic tools and statistical tests. We are adept at designing experiments, formulating surveys and questionnaires, collecting and analyzing data, and interpreting results. We often employ quantitative techniques in conjunction with qualitative methodologies to assess training effectiveness, assess user reactions to tools or strategies, measure the impact of an intervention, or validate qualitative findings.
We Are Certified in Lego®Serious Play®
LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.
We can also customize a workshop to your needs in these areas:
Program Planning or Development
Let us build a Workshop for Your Company!
Contact Dr. Shawn McCann at [email protected]
or (407) 282-4433 for further information, pricing, and scheduling.